The Senior Program Manager, Supplier Business Operations - Cloud Supply Chain at Microsoft will focus on enhancing supplier collaboration and performance within the Cloud Supply Chain organization. This role involves building trusted relationships with supplier executives and implementing strategic governance structures to optimize supplier capacity. The position is critical for ensuring that the right hardware is available to support Microsoft's cloud growth and operational excellence. The ideal candidate will leverage data-driven decision-making to drive improvements in supplier management and factory onboarding.

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 7+ years of relevant experience, or a Master's Degree in a related field AND 5+ years of relevant experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Demonstrated expertise in supplier management, particularly in a high-tech industry.
• Experience in integrating AI, automation, and analytics into operational workflows.
• Proven leadership in managing supplier escalations, risks, and recovery strategies effectively.

• Build and maintain trusted relationships with supplier executives to align leadership expectations and enhance collaboration.
• Develop and implement strategic governance structures such as executive business reviews and operational scorecards to improve supplier performance.
• Optimize supplier capacity and production readiness through data-driven planning and strategic investments.
• Ensure supplier accountability by establishing clearly defined goals, responsibilities, and escalation mechanisms.
• Lead the execution of supplier management initiatives, ensuring alignment with Microsoft's operational and business priorities.
• Evaluate and monitor supplier performance through accurate data-driven indicators, and institute precise corrective measures when required.
• Drive enhancements in factory onboarding, supplier management, and capacity expansion in collaboration with stakeholders.
• Lead decision-making for material allocation, production sequencing, and recovery plans for challenging supplier scenarios.
• Promote continuous improvement using lean process methodologies to enhance quality, efficiency, and operational capacity.
• Act as a primary escalation point for critical supplier risks and uncertainties impacting business continuity.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.