The Customer Quality Engineer for Cloud AI Infrastructure at Google will focus on ensuring customers maximize their hardware investment. This role involves collaborating with customers to understand and improve hardware quality while addressing complex technical challenges. The engineer will work closely with internal teams to drive continuous improvement in products and services. This position is essential for enhancing the reliability and quality of Google's AI infrastructure.

• Bachelor's degree in Computer Science, Management Information Systems, or a related technical field, or equivalent practical experience.
• 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
• 3 years of experience with quality and reliability of technical infrastructure.
• Experience with semiconductor and production manufacturing flows, including implementing test screens and ATE tests.
• Experience troubleshooting and advocating for customer needs.

• Track and manage customer hardware observations to guide priorities and resolutions.
• Collaborate with internal engineering teams to understand diagnoses and gauge impact resolutions.
• Work closely with Product, Quality, and Engineering teams to improve the product.
• Interact with Site Reliability Engineering teams to drive high-quality attainment.
• Understand the implications of hardware and software modifications on reliability and quality.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.