The IT Support Engineer I role at Amazon focuses on providing high-quality support for computer hardware, operating systems, and enterprise application software across various sites. The position is part of the Nodal Team based in the South Puget Sound area, which emphasizes problem-solving and operational excellence. Candidates will be responsible for implementing technical solutions and troubleshooting issues in a fast-paced environment. This role requires collaboration with global teams to enhance technology infrastructure and support customers effectively.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of experience troubleshooting in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of experience with networking concepts including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting and maintaining corporate network environments.
• High school diploma or equivalent.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other relevant certifications.

• Perform network engineering and troubleshooting, data cabling, and systems administration.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for IT solutions.
• Manage local technical projects and maintain or create policies and procedures.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings and remote locations.
• Travel within the local or regional area to provide customer support.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.