The Customer Solutions Engineer for Compute at Google Cloud is responsible for managing complex customer issues and providing specialized support for AI and ML workloads. This role involves troubleshooting technical problems across hardware and software, as well as collaborating with various teams to enhance product quality and customer satisfaction. The engineer will work in a global team that offers 24x7 support, ensuring customers can effectively deploy their AI infrastructure. The position requires flexibility for non-standard work hours, including weekends.

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• Experience in reading and debugging code in general purpose coding languages such as Java, C, C++, Python, Shell, Go, or JavaScript.
• System administrator level experience with Linux/Unix systems and debugging issues across hardware and software.
• Experience troubleshooting and advocating for customer needs while triaging technical issues.

• Manage customers' problems through effective diagnosis and resolution of issues on AI/ML infrastructure.
• Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures.
• Act as a consultant and subject matter expert for internal stakeholders to resolve complex deployment obstacles.
• Collaborate with Product and Engineering teams to improve the product and drive high-quality production.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.