The Brokerage Communications Specialist role at Robinhood involves managing the lifecycle of regulatory customer communications for the broker-dealer and affiliated entities. This position is part of a high-performing team focused on ensuring clear, compliant, and timely information for customers. The role requires collaboration with various departments to execute mass customer communications while maintaining high ethical standards. It offers exposure to significant national programs and the opportunity to make a meaningful impact in the financial services industry.

• Hold Series 7 and Series 24 licenses.
• Bring 3+ years of experience in a financial services operations and regulatory compliance environment.
• Demonstrate exceptionally polished written and verbal communication skills.
• Show strong project coordination and self-starter skills.
• Feel comfortable working with structured data and AI-powered tools.
• Display high attention to detail and strong relationship management skills.
• Hold a Bachelor's degree or equivalent practical experience.

• Manage the full lifecycle of regulatory mass customer communication campaigns.
• Participate in the team's 24/7 on-call rotation for operational incidents.
• Validate the successful delivery of required customer communications.
• Maintain comprehensive and organized delivery evidence for audits and regulatory reviews.
• Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities.