The Staff Senior Engineer will be part of the newly formed Robinhood Command Center, focusing on incident leadership and operational excellence. This role involves collaborating with various engineering teams to enhance reliability and observability across Robinhood's infrastructure. The position is highly visible and aims to improve incident response processes and tools. The successful candidate will help define how Robinhood responds to incidents at scale.

• 8+ years of software engineering experience, including significant experience operating production systems
• 3+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
• Hands-on experience serving in incident leadership roles such as IMOC or incident commander
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
• Familiarity with modern observability stacks such as OpenTelemetry, Prometheus, and Grafana
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact

• Serve as a technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
• Partner closely with different types of engineers to raise the bar for operational excellence and incident response
• Lead incident mitigation efforts by coordinating service owners and facilitating time-sensitive decisions during active incidents
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
• Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys
• Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
• Drive post-incident governance and learning, defining standards for postmortems and follow-up tracking
• Design and implement next-generation failure mitigation strategies that avoid full-region or full-datacenter failovers
• Define and build frameworks to improve monitoring, alerting, and observability across hundreds of services and systems
• Deliver key insights and executive-level reporting to enable better business decisions around service quality and reliability
• Act as a force multiplier through mentoring, technical influence, and contributions to hiring and engineering culture