The Customer Enablement Architect at Databricks is responsible for driving the commercial success of the training and enablement portfolio across the Americas Business Units. This role involves working with cross-functional teams to position the value of Databricks training and develop custom enterprise learning plans. The architect will connect learning solutions with business outcomes to influence customer retention and growth. This highly visible, customer-facing position requires a blend of strategic thinking and execution to ensure customers realize the full value of their Databricks platform.

• Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
• Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
• Strong background in program management, enablement strategy, and learning & development design.
• Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
• Excellent communication, relationship building, and consultative sales skills with fluency in English.
• Results-driven mindset with the ability to balance customer satisfaction and revenue goals.
• Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer roadblocks.
• Proven track record of identifying regional whitespace and building scalable enablement frameworks that influence the broader organization.

• Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts for the assigned Americas Business Unit.
• Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion.
• Translate customer goals into tailored enablement programs that accelerate transformation and ROI.
• Lead the end-to-end lifecycle of customer training programs—from discovery and design through execution and post-program analysis.
• Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies.
• Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes.
• Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact.
• Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement.