The role of Staff Engineer at GEICO focuses on enhancing incident management processes and tooling within the Technology Operations Center. This position requires a blend of technical expertise and leadership to improve the availability of critical applications and platforms. The engineer will work on automation, self-service tools, and dashboards to streamline incident response and recovery. Additionally, the role involves mentoring other engineers and influencing engineering culture across teams.

• 8+ years of professional software engineering experience, preferably in platform engineering or reliability engineering.
• Hands-on proficiency in multiple programming languages, including Go, Java, Python, and C#.
• Experience with SQL and NoSQL technologies and cloud-native services.
• Strong incident forensics and root cause analysis skills.
• Ability to lead technical design decisions in complex distributed systems.

• Own and evolve enterprise-critical platforms by designing and developing automation tools.
• Act as a technical leader during high-severity incidents, guiding troubleshooting strategies.
• Lead post-incident reviews and root cause analysis to improve system reliability.
• Mentor senior and mid-level engineers through technical leadership and operational coaching.
• Evaluate and implement modern technologies to enhance platform capabilities and compliance.