The Head of Product Strategy, Research & Partner Engagement is a senior leadership role within Citi's Digital & Client Experience team. This position focuses on defining the strategic direction of the team, translating consumer needs and market trends into actionable priorities. The leader will also manage relationships with key stakeholders across various business units to ensure alignment on product strategies and investments. This role is critical in shaping Citi's digital and customer experience roadmaps.

• 15+ years of experience in product strategy, digital product management, customer insights, business strategy, consulting, portfolio management, or related functions within financial services, technology, fintech, or consumer-facing businesses.
• Demonstrated success leading strategic planning efforts and influencing investment decisions through a combination of customer insights, market intelligence, financial analysis, and business performance evaluation.
• Proven experience managing senior executive relationships and driving alignment across large, complex, matrixed organizations.
• Strong strategic thinking capabilities with a track record of translating customer needs, market trends, competitive intelligence, and data-driven insights into product priorities and measurable business outcomes.
• Exceptional communication and storytelling abilities, with experience presenting complex concepts, strategic recommendations, and business cases to executive audiences.
• Bachelor's degree (BA/BS) required; Master's degree (MBA/MS) preferred.

• Lead the Product Strategy, Research & Partner Engagement function, integrating customer research, market intelligence, competitive analysis, business performance metrics, and digital product insights into a cohesive strategic narrative.
• Develop and maintain a forward-looking product strategy framework that identifies emerging customer needs, market opportunities, technology trends, competitive threats, and innovation opportunities.
• Serve as the primary strategic interface between DCX and key business partners, fostering alignment around priorities, investments, roadmap decisions, and business outcomes.
• Lead executive engagement routines and governance forums that facilitate transparent decision-making and strategic alignment across the organization.
• Lead customer research and insight programs to identify unmet customer needs, emerging behaviors, friction points, and opportunities for innovation.
• Oversee competitive intelligence and market monitoring capabilities to ensure leadership maintains a clear understanding of industry trends and best practices.
• Support executive communications, business reviews, board-level materials, and strategic presentations by synthesizing complex information into clear recommendations.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.