The Program Manager and Analyst role at AppleCare involves contributing to capital planning cycles and operational governance within the Project Portfolio Management (PPM) team. The position requires a proactive and detail-oriented individual to guide business tracks through the capital planning lifecycle and manage foundational governance programs. This role emphasizes collaboration with product owners and the integration of emerging technologies to enhance operational efficiency. The ideal candidate will have a strong background in project management and a passion for improving customer experiences.

• 3–5+ years of experience in project/program management, PMO operations, or business process re-engineering.
• Demonstrated ability to lead cross-functional planning cadences and guide stakeholders through idea entry and evaluation.
• Hands-on experience establishing or managing governance processes, compliance audits, or continuous improvement programs.
• Proven track record of tracking and reconciling contractor purchase orders and spend against allocation.
• Strong proficiency in data analysis and practical experience with enterprise portfolio tools.
• Excellent verbal, written, and presentation skills.
• BS/BA degree or equivalent practical experience required.
• Experience with annual capital planning or resource allocation workflows.

• Guide business tracks through the capital planning lifecycle, coordinating project idea intake and evaluating submittals.
• Facilitate weekly planning forums and manage foundational governance programs.
• Track contractor purchase orders and manage cost-savings and innovation initiatives.
• Lead post-project lessons-learned reviews and coordinate the annual Enfold compliance audit.
• Partner closely with product owners on testing and user validation for the internal portfolio management platform.
• Identify opportunities to integrate emerging technologies into daily workflows to drive continuous improvement.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.