The Principal Customer Experience Program Manager role focuses on enhancing customer experiences for Azure Data and Database services. The team operates at the intersection of customer experience, Azure capacity, and operational excellence. This position involves transforming various signals into strategic actions that improve capacity availability and customer outcomes. The role requires collaboration across multiple teams to drive improvements and shape the future of Azure customer experience.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Master's Degree in a relevant field AND 8+ years experience OR Bachelor's Degree AND 12+ years experience in relevant fields.
• 5+ years of experience managing cross-functional or cross-team projects.
• 3+ years of experience synthesizing customer, operational, and business signals to identify strategic opportunities.

• Own the Azure Data and Database customer experience portfolio by translating various signals into strategic actions.
• Define and evolve portfolio-level strategy and governance for Azure capacity customer experience management.
• Build scalable mechanisms for demand signal management and stakeholder communications.
• Lead the transformation of manual processes into system-led workflows to improve efficiency.
• Partner across teams to align priorities and deliver customer-focused outcomes.
• Identify emerging risks and lead the development of solutions to improve long-term results.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.