This role is focused on designing, developing, and enhancing ServiceNow capabilities within Microsoft's Digital Support and Services team. The position aims to improve support experiences by leveraging workflow automation, AI-enabled solutions, and integration with various Microsoft technologies. The role contributes to platform modernization and supports Microsoft's Digital First strategy by enhancing employee productivity and service delivery. The team fosters a culture of respect, integrity, and collaboration to empower employees and customers.

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Experience with Azure cloud-native application design, development, and deployment.
• Experience delivering AI-powered business solutions that enhance productivity, automation, and user experience.
• Experience with ServiceNow Vendor Risk Management (VRM) and Software Asset Management (SAM) implementation and support.
• Knowledge of ServiceNow architecture, distributed systems, API integration, and engineering best practices.
• 5+ years of experience designing and developing solutions on the ServiceNow platform.

• Design, develop, configure, and maintain ServiceNow applications and solutions aligned with platform best practices.
• Administer and maintain ServiceNow configurations, workflows, data quality, and platform readiness using low-code and no-code capabilities.
• Develop workflow automation using Flow Designer, Integration Hub, and other ServiceNow platform capabilities.
• Translate business requirements into technical solutions that support business objectives and measurable outcomes.
• Develop workflows, business rules, and automation solutions that enhance operational efficiency and service reliability.
• Develop and maintain REST APIs and enterprise integrations to support end-to-end business processes and data exchange.
• Manage platform security, user and group access, roles, role relationships, and Access Control Lists (ACLs).

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.