The CS TechOps Engineer role is part of the Apple Customer Systems Operations team, which focuses on maintaining the reliability and performance of critical, globally distributed systems that support Apple's customer experience. This position requires a blend of software engineering skills and operational excellence, aimed at streamlining system sustenance and monitoring. The ideal candidate will thrive in a fast-paced environment and work closely with support, engineering, and business operations teams. The role emphasizes continuous improvement and automation in operational workflows.

• Experience in debugging Java, JEE, REST, Swift/Objective C, Websockets, and data access technologies.
• Experience in leading operations teams for large-scale mission-critical applications in a 24x7 support model.
• Strong knowledge of production support practices for managing web and iOS applications.
• Experience in interpreting data from systems like Open Telemetry and Splunk.
• Understanding of standard networking protocols and components such as HTTP, DNS, TCP/IP, and Load Balancing.
• Fundamental understanding of distributed systems including microservices and messaging brokers.
• Understanding of the Linux Operating System, including Kernel, Memory, and Process management.

• Maintain the reliability, availability, and performance of business-critical systems.
• Design and develop automation solutions to streamline operational workflows.
• Lead a team of engineers and guide their work towards operational excellence.
• Eliminate repetitive manual processes using automation.
• Strategize and achieve operational excellence in global distributed systems.
• Collaborate closely with support, engineering, and business operations teams.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.