The Manufacturing IT/MES Technical Support Engineer at Rivian is responsible for addressing application-related issues and implementing changes in manufacturing application systems. This role focuses on enhancing operational efficiency by collaborating with various teams, including MFG IT Product, Process Engineers, and tooling teams. The engineer will also identify process pain points and work on improvements through data analysis. Located in Normal, IL, this position reports to the MFG Systems Support Manager.

• Bachelor's degree in Information Technology, Manufacturing, Industrial Engineering, Computer Science, or equivalent work experience.
• 1+ years of experience with Manufacturing IT Systems.
• Familiarity with MES applications like FTPC, Kepware, and Ignition.
• Knowledge of manufacturing systems and processes, including MES and Quality Systems.
• Basic system troubleshooting skills.
• Experience resolving simple to moderately complex issues through root cause analysis.
• Excellent interpersonal skills and outstanding written and verbal communication skills.
• Strong analytical and problem-solving skills.

• Act as an escalation point for all MES related incidents to minimize downtime on factory operations.
• Perform system configuration changes, including rebalancing and line changes, to achieve operational efficiencies.
• Work with plant commissioning teams to launch manufacturing systems.
• Update documentation to reflect system changes and processes.
• Collaborate with product teams and process engineers to define line and station processes and configurations.
• Identify and remove repetitive work through automation using SRE principles.
• Conduct root cause analysis and collaborate with relevant teams.
• Train and support Operations Analysts on day-to-day processes.
• Develop and maintain documentation, including user manuals, system configurations, and functional specifications.

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.