The Customer and Partner Solutions Engineer role at Google focuses on advocating for users by creating helpful experiences across the product ecosystem. The team aims to enhance user support and product education initiatives using AI and advanced technologies. This position involves collaborating with user support teams to develop technical innovations and ensuring the integration of support systems. The engineer will work to optimize product services for users worldwide.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages such as Java, C/C++, or Python.
• 3 years of experience working with client-side web technologies including HTML, CSS, JavaScript, or HTTP.
• 3 years of experience in technical troubleshooting and managing internal or external partners or customers.

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
• Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
• Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.