This role involves providing customer service for complex capital equipment, focusing on troubleshooting, diagnosing, and repairing issues at customer sites. The position is part of the KLA Services team, which aims to maximize the value of KLA assets through technical support and service. The individual will work under the supervision of a manager or senior customer service engineer and will be responsible for ensuring customer satisfaction. The role requires collaboration with installation engineers and other field service engineers to resolve technical problems.

• Bachelor's Level Degree
• 0 years of related work experience

• Update, troubleshoot, diagnose, and repair complex capital equipment at customer sites.
• Represent the company to customers and ensure customer satisfaction with service.
• Evaluate and analyze technical equipment problems via telephone or on-site.
• Prepare field service reports on customer support activities.
• Assist in preparing quotes for customers based on labor and parts needed.
• Travel to customer facilities as required.
• Contribute to knowledge capturing and improvement using available systems.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.