The Support Engineer III role is focused on building and maintaining IT infrastructure for advanced robotics and manufacturing operations. This hands-on position involves troubleshooting complex issues and serving as a technical point of contact for various teams. The Robotics IT Service Management team is a close-knit group responsible for IT support across Amazon's robotics initiatives. This is an exciting opportunity to contribute to innovative projects in a rapidly expanding field.

• 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
• Experience with Linux systems administration
• Strong analytical skills, attention to detail, and effective communication abilities

• Provide white glove, hands-on support for end user and manufacturing devices.
• Design, implement, and maintain IT infrastructure including Linux systems and networking.
• Lead the physical buildout of robotics innovation labs.
• Serve as a technical escalation point for R&D, engineering, and operations teams.
• Identify and drive improvements to support tools and operational processes.
• Manage cross-functional IT projects end to end.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.