As an Enterprise Account Engineer II at AWS, you will act as a trusted technical advisor for enterprise customers, guiding them through their cloud journey. You will leverage your technical expertise and relationship-building skills to influence customer cloud designs and operations. The team focuses on enabling customers to adopt new technologies, including Generative AI and modern cloud architectures. This role is ideal for self-starters who enjoy solving complex technical challenges and making a significant impact on customer outcomes.

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Bachelor's degree
• Experience with AWS services or other cloud offerings
• Experience in an internal enterprise or external customer-facing environment as a technical lead

• Serve as the primary technical advisor for one or more enterprise customers, providing proactive guidance on cloud architecture, security, performance, cost optimization, and operational readiness across their AWS environments.
• Conduct architecture reviews and operational assessments to identify risks, recommend improvements, and help customers achieve higher levels of cloud maturity and resilience.
• Plan and execute critical enablement events such as product launches, infrastructure migrations, and scaling activities, assessing readiness, mitigating risks, and driving architecture optimizations.
• Collaborate with internal account teams, service engineers, and solutions architects to advocate for customer needs, surface feature requests, and accelerate issue resolution.
• Develop and share technical content, lead customer-facing reviews of operational metrics, and provide data-driven recommendations that advance customer business outcomes.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.