The Applications Engineer will join the Fauna Robotics support team, focusing on hands-on technical problem-solving and operational ownership. This role involves diagnosing hardware and software issues for customers using Fauna robots and driving those issues to resolution. The engineer will also build and improve support infrastructure to enhance team efficiency as the customer fleet grows. Collaboration with highly technical customers and cross-functional teams is essential for successful issue resolution.

• 4 years of experience in a technical support, applications engineering, systems engineering, or field engineering role, or equivalent hands-on experience working with robotic or electromechanical systems.
• Experience troubleshooting and debugging technical systems.
• Demonstrated ability to communicate complex technical concepts clearly to technical audiences, both verbally and in writing.
• Experience documenting technical processes, writing troubleshooting guides, or building knowledge base content.
• Familiarity with hardware troubleshooting including mechanical assemblies, actuators, sensors, and electrical systems.
• Background supporting highly technical customers such as researchers, engineers, and scientists.
• Experience setting up or administering case management or ticketing systems.

• Serve as a primary technical point of contact for customer-reported issues with Fauna robots.
• Develop and maintain support infrastructure including ticketing/case management and knowledge base.
• Analyze and report on support metrics to identify trends and inform product improvements.
• Communicate field issues clearly to engineering and software teams through structured reporting.
• Refine and improve escalation criteria and handoff processes for issues requiring on-site support.
• Create and maintain customer-facing and internal support documentation.
• Collaborate with field engineers by providing diagnostic context and handoff documentation.
• Proactively identify recurring issue patterns and develop tools or scripts to accelerate troubleshooting.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.