The Application Support Engineer will be part of the Retail Engineering Operations & Support team at Apple, focusing on managing and supporting software releases in non-production test environments. This role involves acting as a bridge between engineering, QA, UAT, and DevOps teams to troubleshoot issues and ensure test environment readiness. The engineer will also triage critical system issues and coordinate with stakeholders to ensure rapid service restoration. A strong emphasis is placed on automation, optimization, and operational efficiency.

• 4+ years of software engineering experience in development, application support, or DevOps/SRE.
• Proficiency in Java, Scala, or other object-oriented programming languages.
• Hands-on experience with Splunk or other monitoring tools.
• Working experience with RDBMS and PL/SQL.
• Experience with cloud infrastructure such as AWS.
• Bachelor's degree in Computer Science or a related STEM field or equivalent work experience.
• Good knowledge of Unix Shell Scripting.
• Support experience with eCommerce platforms is a plus.

• Manage and support software releases in non-production test environments.
• Act as a bridge between engineering, QA, UAT, and DevOps teams.
• Troubleshoot environment drift, data setup, and system issues.
• Ensure test environments are ready for go-live.
• Triage critical system issues and deploy proactive monitoring.
• Coordinate with cross-functional stakeholders to ensure rapid service restoration.
• Handle complex technical challenges with a focus on automation and operational efficiency.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.