The Application Support Engineer will be part of the Retail Engineering Operations & Support team at Apple, providing world-class support for the content management and publishing platform behind the Apple Online Store. This role focuses on managing and supporting software releases in non-production test environments, ensuring readiness for go-live. The engineer will troubleshoot issues, coordinate between various teams, and drive efforts to prevent recurring incidents. A strong emphasis is placed on technical analysis and problem-solving in high-pressure situations.

• 8+ years of experience in IT operations, production support, SRE, and/or security.
• Hands-on experience supporting a content management system (CMS) and its feed pipelines.
• Coding experience in Java, Scala, or other object-oriented languages.
• Hands-on experience with Splunk and SQL or PL/SQL.
• Bachelor's degree or higher in Computer Science or a related STEM field.
• Strong analytical and problem-solving skills in high-pressure outages.
• Experience supporting an eCommerce, catalog, or content publishing platform at scale.
• Experience running major incident bridges or war rooms as the coordinating engineer.
• Working experience with AWS and Kubernetes or EKS.
• Reporting and analytics experience with Snowflake, Tableau, or similar.
• Automation experience using AI/ML.

• Manage and support software releases in non-production test environments.
• Act as a bridge between engineering, QA, UAT, and DevOps teams.
• Troubleshoot environment drift, data setup, and system issues.
• Ensure test environments are ready for go-live.
• Review incoming change requests for publishing impact.
• Validate changes before and after they land.
• Establish the root cause of issues and coordinate resolution efforts.
• Drive the work to prevent incidents from recurring.
• Conduct root cause analysis and explain technical problems to non-technical stakeholders.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.