The Customer Quality and Reliability Engineer at Intel Foundry plays a crucial role in ensuring semiconductor manufacturing quality and reliability. This position involves advocating for external customers and managing incident responses while driving continuous improvement initiatives. The role requires collaboration with both internal teams and external partners to enhance customer satisfaction and operational excellence. The engineer will also develop next-generation quality systems to align with industry standards.

• Bachelor’s degree in Engineering or a related technical field with 4+ years of hands-on experience in quality, reliability, or semiconductor manufacturing processes; OR a Master’s degree with 3+ years; OR a PhD with 1+ year.
• 1+ years of experience in quality and reliability systems, excursion management, and structured problem-solving methodologies.
• Proficiency working with quality management standards and audit frameworks such as ISO9001 and IATF16949.
• Technical familiarity with silicon process technology, advanced packaging, or foundry manufacturing environments.
• Demonstrated ability to collaborate effectively across global time zones.

• Serve as the primary customer advocate and technical interface for customer quality inquiries.
• Direct end-to-end incident and excursion management processes for customer materials.
• Lead and support structured problem-solving initiatives utilizing methodologies such as 8D and root cause analysis.
• Facilitate and support customer quality audits to ensure compliance with international industry standards.
• Drive continuous improvement by designing and standardizing next-generation quality management systems.
• Partner with customers and internal stakeholders to track, analyze, and report key performance indicators.
• Champion cross-functional collaboration to advocate for customer quality requirements.

• Intel offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.