This role involves supporting Apple's Services team, focusing on enhancing the developer experience across various platforms. The team collaborates with cross-functional groups to manage developer support and operations, ensuring that new features and processes are effectively implemented. The candidate will leverage data and AI tools to improve workflows and drive continuous improvement. A strong emphasis is placed on building relationships and influencing stakeholders within the organization.

• 4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management or Operations.
• Demonstrated ability to independently manage multiple projects or programs simultaneously.
• Effective at issue and trend detection with creative problem-solving skills.
• Comfortable working with data to inform decisions and identify patterns.
• Practical experience using AI tools to improve workflows and efficiency.
• Outstanding communication and presentation abilities, both written and verbal.
• Highly autonomous and self-directed, able to operate independently in ambiguous environments.
• A bachelor's degree or equivalent professional experience is preferred.
• Experience designing or scaling support processes for large-scale products.
• Demonstrated excellence in building strong relationships across a matrixed organization.
• Hands-on experience building or optimizing automated workflows using AI or scripting.
• Experience with digital content distribution or development on Apple platforms.
• Experience working on Trust & Safety or legal and regulatory compliance initiatives.
• Familiarity with support tooling, ticketing systems, or operational dashboards.

• Establish support processes at scale for new developer-facing features and requirements.
• Attend engineering design reviews and project meetings to advocate for the developer experience.
• Use data and operational metrics to identify trends and drive continuous improvement.
• Leverage AI tools and automation to streamline workflows and reduce manual overhead.
• Build strong relationships and influence stakeholders across the organization.
• Identify opportunities and prioritize concerns affecting developers.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.