The Engineering Manager role at Slack focuses on maintaining and enhancing the Core Services engineering team, which is responsible for ensuring Slack operates seamlessly at scale. This position involves overseeing critical systems that process millions of events per second, including Edge Caches and Realtime Services. The manager will lead a multi-system migration while prioritizing reliability and operational excellence. This role requires collaboration with various teams to drive technical direction and foster a high-performing team culture.

• 5+ years of experience leading engineering teams in high-scale, high-availability backend infrastructure or distributed systems.
• Strong software engineering fundamentals with experience as a Senior+ backend engineer.
• Experience managing Tier 0 / Tier 1 services with a focus on uptime.
• Experience with realtime messaging systems or event-driven architectures at scale.
• Experience leading multi-quarter migration or platform evolution projects.
• Ability to manage prioritization trade-offs among reliability, feature work, cost, and compliance.
• Experience partnering with cross-functional stakeholders to translate business requirements into engineering plans.
• Understanding of how to build a high-performing team culture across multiple time zones.

• Own the technical direction and roadmap across the Core Services portfolio.
• Lead a multi-system migration of Flannel to Loom while ensuring current systems remain reliable.
• Drive delivery and execution while maintaining reliability as a top priority.
• Manage on-call operations and incident management for Tier 0 services.
• Partner cross-functionally with Product, Sales, Compliance, Security, and other teams.
• Represent the team's work in leadership reviews and planning sessions.
• Build and maintain a high-trust team culture where engineers can grow.
• Manage cost and capacity for services running at massive scale.
• Drive the team to adopt AI development tooling for maximum impact.

• Employees at Slack, as part of Salesforce, are often offered comprehensive benefits focused on wellbeing and inclusion, including competitive health-care coverage, time off to rest, recharge and volunteer, and holistic programs that support mental health, family planning and overall work–life balance.