The Customer and Product Solutions Engineer role at Google focuses on leveraging machine learning solutions to enhance customer experiences with Google products. The position is part of the gTech Users and Products team, which aims to advocate for users by providing support and optimizing product engagement. The engineer will work closely with customers to identify opportunities for applying machine learning in their businesses and will also collaborate with product management and engineering teams. This role involves both technical expertise and customer interaction, ensuring that solutions are effectively implemented and tailored to client needs.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies such as HTML, CSS, JavaScript, or HTTP.
• 3 years of experience coding with one or more programming languages including Java, C/C++, or Python.
• Experience troubleshooting technical issues for internal or external partners or customers.

• Support partner and product teams with their end-to-end data pipelines to leverage Google DeepMind Gen AI products and APIs.
• Partner directly with engineering product management to influence and shape product roadmaps and future direction.
• Help product teams make new releases and manage the release train.
• Troubleshoot issues and help partners resolve them.
• Build and maintain internal tools and solutions powered by Agentic toolkits and Gen AI offerings to enhance support workflows and partner enablement.
• Stay up-to-date on the latest advancements in Gen AI and related technologies, sharing knowledge and insights with the team and partners.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.