The Technical Solutions Engineer I role at Google Cloud focuses on providing technical support and solutions for customers using Google Cloud Platform products. This position involves troubleshooting technical issues, advocating for customer needs, and collaborating with engineering and product teams to improve services. The role requires working in a shift pattern, including weekends, to ensure 24x7 support. The engineer will also develop tools for faster diagnosis and resolution of customer problems.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience writing/debugging code in a general purpose programming language such as Java, C, C++, Python, Shell, Go, or JavaScript.
• Experience in system administration with Linux/Unix or Windows systems.
• Experience with computer networking or web technologies such as HTTP, HTML, and DNS.
• Experience troubleshooting and triaging technical issues, or advocating for customer needs.

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting and determining the root cause for customer reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Work closely with multiple Product and Engineering teams to improve the product and advocate for customer needs.
• Be available for non-standard work hours or shifts which may include weekends as needed.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.