The Technical Solutions Engineer II role at Google Cloud focuses on providing advanced support for customers transitioning to Google Cloud. This position involves troubleshooting technical issues and advocating for customer needs while collaborating with various internal teams. The engineer will work in a global team that offers 24x7 support and will be responsible for improving product usability through diagnostics and documentation. The role requires flexibility for non-standard work hours, including weekends.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs or triaging technical issues.
• Experience with computer networking and web technologies such as HTTP, HTML, and DNS.
• Experience in system administration for Linux/Unix or operating systems.
• Experience with one or more core programming or scripting languages such as C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, or Visual Basic.

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting and determining the root cause for customer reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Work closely with multiple Product and Engineering teams to find ways to improve the product.
• Be available for non-standard work hours or shifts which may include weekends as needed.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.