The Quantitative UX Researcher for Customer Engagement at Google will join a multi-disciplinary team focused on enhancing user experience through empirical research methods. This role involves collaborating closely with engineering and product management to drive impact at all stages of product development. The researcher will utilize statistical modeling and experimental design to analyze user behavior and improve product experiences. The position emphasizes a blend of behavioral research design, statistical proficiency, and programming skills.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in product research in an applied research setting or similar.
• Experience in programming languages used for data manipulation and computational statistics such as Python, R, MATLAB, C++, Java, or Go.
• Experience applying statistical modeling, including mixed-effects and item response modeling, to behavioral data.
• Experience in experimental design and survey research instrument design for evaluating systems.

• Define and measure quantitative UX goals and metrics in collaboration with designers, qualitative researchers, data scientists, engineers, and program managers.
• Design and analyze human and synthetic evaluation systems for multi-agent workflows, applying crossed rater/item statistical models to calibrate routing quality and mitigate rater bias.
• Design, analyze, and interpret A/B experiments to measure the impact of product changes on user behavior and key metrics.
• Partner with designers, qualitative researchers, data scientists, engineers, and program managers to define user-centered success metrics and ensure appropriate data instrumentation.
• Translate complex findings into actionable insights and communicate them effectively to cross-functional stakeholders to drive research that improves the user experience.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.