The Operational Risk Analyst will be part of the US Digital Customer Experience organization, focusing on managing third-party risks and compliance within TPM requirements. This role involves proactively identifying operational risks to protect the firm's financial stability and reputation. The analyst will work closely with vendors and internal partners to foster strong relationships and ensure compliance with applicable laws and regulations. The position requires strong analytical skills and the ability to operate independently while collaborating across the organization.

• 6-10 years of experience in a risk management, compliance, governance, or controls related role, preferably in the banking and financial services industry.
• Proven ability to identify, measure, and manage key risks and controls.
• Strong understanding of compliance laws, rules, regulations, and best practices.
• Solid analytical skills to evaluate complex risk and control activities and processes.
• Excellent problem-solving and communication skills.
• Bachelor’s/University degree, Master’s degree preferred.

• Own all aspects of the third-party relationship and manage all third-party risks and compliance with TPM requirements.
• Conduct regular business reviews with vendors to discuss performance and address concerns.
• Establish and oversee operational risk policies, technology and tools, and governance processes.
• Independently assess risks and drive actions to address root causes of operational risk losses.
• Serve as a subject matter expert for Issues Management.
• Resolve transactional level escalations from vendors or internal partners.
• Analyze scorecards and performance management tools to mitigate exposure.
• Collaborate to resolve issues within the terms of the contract.
• Assess risk when business decisions are made, ensuring compliance with laws and regulations.
• Promote a culture of risk awareness and accountability in the business.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.