The Service Information and Training Development Specialist will join the Eaton Cummins Joint Venture team in Galesburg, MI. This role focuses on creating high-quality service information and training materials to enhance technician efficiency and customer satisfaction. The specialist will collaborate with cross-functional teams and manage training programs to support organizational objectives. Additionally, the role involves analyzing data to drive informed decisions and championing continuous improvement initiatives.

• An Associate's degree or certification in an appropriate STEM field is required.
• A Bachelor's degree in a relevant discipline area may be required for select roles.
• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required.
• Demonstrated aptitude in technical problem solving and quality decision making is necessary.
• Knowledge of MS Office tools is preferred.

• Develop accurate service documentation and training content from engineering data and subject matter expert input.
• Maintain work procedures and promote consistent development practices.
• Serve as the voice of Service Information and Training on new product introduction teams.
• Manage service information updates and training quality concerns.
• Coordinate and maintain the annual training calendar and course catalog.
• Administer and continuously improve the Learning Management System (LMS).
• Collect, analyze, and report training participation and effectiveness metrics.
• Provide administrative and operational support to field sales and service organizations.
• Collaborate with the Technical Communications team to ensure training content aligns with current service literature.

• Employees at Cummins are often offered comprehensive benefits that support financial wellness (retirement savings/401(k) or pension options and profit-sharing), health and wellness (medical, dental, life insurance, FSAs), and professional growth through training and tuition reimbursement—sometimes including full education funding. Work-life perks commonly include paid vacation and holidays, parental leave and adoption assistance, flexible work arrangements, inclusion-focused programs, and paid volunteer time to give back to the community.