The Manager, Engineering Operations at GEICO will lead the Technical Support team, which services over 35,000 associates across the United States. This role focuses on driving efficiency and innovation through an engineering mindset centered on self-service and automation. The manager will mentor and develop a high-performing team while ensuring exceptional service delivery and adherence to operational standards. The position also involves overseeing daily operations and managing IT asset processes to enhance the overall experience for GEICO associates.

• Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 5 years of hands-on work experience in supporting and leading teams in a technical environment.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
• Strong problem-solving skills and the ability to operate in high pressure situations.

• Lead, mentor, and develop a high-performing technical support team.
• Champion automation and self-service tools to empower teams and end users.
• Oversee daily operations to ensure seamless service delivery and adherence to SLAs.
• Manage work schedules, monitor overtime, and approve timesheets for the team.
• Develop and implement training programs to support associates.