Rivian is seeking a Field Service Engineer to provide hands-on technical support for legal matters related to vehicle inspections, warranty support, and product concerns. This role requires a blend of field service, vehicle diagnostics, and engineering expertise to evaluate complex vehicle issues and communicate findings to various stakeholders. The position involves significant travel, approximately 70% of the time, primarily on the East Coast. The successful candidate will work closely with legal teams and other departments to ensure accurate documentation and effective problem resolution.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Automotive Technology, or a related technical field.
• 6 years of professional experience in automotive field service, vehicle diagnostics, automotive engineering, technical investigations, or a related field.
• Hands-on experience diagnosing and troubleshooting electric vehicles and complex vehicle systems.
• Experience conducting vehicle inspections and writing clear technical reports.
• Strong communication skills to explain technical information to diverse audiences.
• Ability to travel and work independently in a field environment.

• Conduct and coordinate vehicle inspections in support of warranty, product liability, and incident-related matters.
• Perform structured vehicle evaluations, including visual inspections, diagnostic scans, functional testing, and road testing.
• Document inspection findings through detailed notes, photographs, video, measurements, and technical reports.
• Collaborate with legal teams, outside counsel, and other stakeholders to define inspection scope and communicate technical findings.
• Develop rapid diagnostic plans for escalated cases that prioritize customer uptime and serviceability.
• Recognize safety or technical issues that require immediate escalation and coordinate appropriate responses.
• Help improve inspection protocols, training materials, workflows, and cross-functional processes.

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.