The Process Analyst role is an entry-level position focused on supporting process improvement initiatives within the organization. The analyst will work closely with experienced team members to map processes, analyze data, and contribute to continuous improvement efforts. This position aims to build foundational skills in process analysis, stakeholder engagement, and professional communication. It offers a pathway for growth within the Process Improvement team.

• 2+ years of full-time work experience
• Training or exposure to Business Process Management (BPM) tools and methodologies
• Experience or training in process mapping, modeling, and reengineering
• Exposure to process improvement and team-based problem-solving
• Basic facilitation skills and ability to overcome simple obstacles in meetings
• Demonstrated ability to work well with others and show initiative in team settings
• Familiarity with process flow diagrams and basic process design concepts
• Strong documentation skills and attention to detail
• Effective verbal and written communication skills
• Analytical and problem-solving mindset with a willingness to learn and adapt
• Incorporate appropriate security and data privacy safeguards into work activities
• Bachelor’s in Business, Information Systems, Industrial Engineering, or Operations Management

• Create and interpret process maps using organizational standards and tools.
• Participate in pain point analysis sessions to identify process inefficiencies.
• Assist in applying basic root cause analysis techniques to understand process issues.
• Contribute to brainstorming sessions for potential solutions and articulate clear actions.
• Assist with the collection and analysis of relevant process data to support problem definition.
• Draft and organize key process improvement artifacts adhering to organizational templates.
• Actively listen to stakeholders and synthesize diverse perspectives for effective communication.
• Begin developing facilitation skills for small group discussions or presentations.
• Collaborate proactively with process owners and the Process Excellence team.
• Demonstrate adaptability and a willingness to learn new tools and concepts.
• Exhibit professionalism in all interactions and manage time effectively.