The role of Manager in Technology Consulting at EY focuses on ServiceNow and IT Service Management (ITSM). The position involves leading teams to provide insights and recommendations on how ServiceNow can support business objectives. The manager will work closely with clients to facilitate design sessions and implement ITSM processes. This position requires a blend of technical leadership and client management skills to drive successful project outcomes.

• Must have a Bachelor's degree in Management Information Systems, Information Systems, Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive work experience.
• Alternatively, will accept a Master's degree in a related field and 4 years of work experience.
• Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
• Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm.
• Must have 4 years of experience in leading ServiceNow client design sessions and facilitating requirements workshops.
• Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
• Requires travel up to 80%, of which 20% may be international.

• Assist clients by providing insights and recommendations on how ServiceNow aligns with specific business objectives.
• Act as a technical leader across all aspects of ServiceNow project and solution delivery.
• Manage client design sessions and facilitate requirements workshops.
• Oversee application and workflow design, configuration, and testing.
• Develop client-specific reporting processes and integration components.
• Analyze a company’s ITSM capabilities and provide leading practice recommendations.
• Manage and motivate teams of professionals with diverse skills and backgrounds.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.