The IT Service Management (ITSM) Manager role at EY focuses on providing insights and recommendations on how ServiceNow can support business objectives. This position involves leading technical aspects of ServiceNow project delivery and managing client design sessions. The team is dedicated to enhancing ITSM processes and ensuring successful digital transformation for clients. Candidates will work in a collaborative environment, mentoring diverse teams and contributing to business development opportunities.

• Must have a Bachelor's degree in Management Information Systems, Information Systems, Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience.
• Alternatively, will accept a Master's degree in a related field and 4 years of work experience.
• Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
• Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm.
• Must have 4 years of experience in leading ServiceNow client design sessions and facilitating requirements workshops.
• Must have 4 years of experience designing and implementing customized reporting processes and integration components tailored to client needs.
• Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
• Must have 2 years of experience integrating ServiceNow with other systems using APIs.
• Must have 4 years of experience in waterfall and agile delivery models.

• Assist clients by providing insights and recommendations on how ServiceNow aligns with business objectives.
• Act as a technical leader across all aspects of ServiceNow project and solution delivery.
• Manage client design sessions and facilitate requirements workshops.
• Support project and agile scrum management activities.
• Oversee application and workflow design, configuration, and testing.
• Develop client-specific reporting processes and integration components.
• Provide trusted advice on digital transformation and technology enablement.
• Manage and mentor multi-disciplinary teams, including offshore resources.
• Analyze a company’s ITSM capabilities and provide leading practice recommendations.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.