The Principal Technical Program Manager will work within the Microsoft Ads Live Marketplace team, focusing on enhancing the health and reliability of the Microsoft Ads ecosystem. This role involves collaboration with various teams, including Engineering, Product Management, and Data Science, to monitor marketplace performance and investigate anomalies. The position emphasizes driving improvements in detection and response to marketplace issues while leveraging AI and automation. The ideal candidate will influence technical strategy and contribute to the future of marketplace health.

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer and/or government security screening requirements.

• Lead investigations into complex marketplace issues affecting customers, advertisers, publishers, revenue, and platform performance.
• Drive Marketplace Health and Reliability by partnering with engineering teams to strengthen observability, automated detection, and alerting capabilities.
• Lead cross-functional efforts involving Engineering, Product Management, Data Science, Finance, Operations, and Customer Support teams.
• Serve as a trusted advisor on marketplace performance, operational health, and strategic decision making.
• Develop frameworks, processes, and tools that improve organizational effectiveness and reduce operational overhead.
• Identify opportunities to leverage AI and intelligent automation to improve investigation efficiency and operational productivity.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.