The Technical Support Intern position at IBM focuses on providing assistance in the Infrastructure & Technology area. Interns will work in a hybrid environment across multiple locations, including Poughkeepsie, Tucson, Research Triangle Park, and Durham. This role is designed for students looking to gain hands-on experience in technical support while contributing to real-world projects. Interns will be part of a team that addresses technical issues and supports customers effectively.

• Currently enrolled in a degree program related to Information Technology or a similar field.
• Strong problem-solving skills and the ability to work collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Familiarity with technical support processes and tools.

• Assist in troubleshooting and resolving technical issues for customers.
• Provide support for infrastructure and technology-related inquiries.
• Collaborate with team members to improve support processes.
• Document technical issues and solutions for future reference.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.