The Principal Customer Solution Engineer role within the Windows Commercial Acceleration Engine (WCAE) team focuses on addressing complex Windows technical challenges for strategic enterprise customers. This hands-on engineering position requires deep technical expertise in various aspects of Windows performance and reliability. The engineer will work closely with customers to diagnose issues and implement effective solutions, ultimately improving the health of their install base. Success in this role involves not only resolving customer issues but also creating reusable solutions and tools that benefit a broader audience.

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Experience working directly with enterprise customers to understand complex technical environments.
• Broad understanding of customer deployments across Windows, Intune, and Security.
• Experience diagnosing Windows performance, reliability, and device health issues.

• Engage with strategic enterprise customers to improve the install-base health of Windows devices.
• Use telemetry and diagnostics to identify performance bottlenecks and reliability failures.
• Design and implement solutions to resolve install base health challenges.
• Collaborate with engineering teams to investigate complex cross-product issues.
• Transfer expertise to enhance the capability of the broader ecosystem.
• Communicate technical findings and progress clearly to various stakeholders.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.