The Principal Software Engineer role in the Microsoft Dynamics Customer Experience Applications team focuses on providing technical leadership for the architecture, design, implementation, and operation of intelligent capabilities within Dynamics 365 Contact Center. The team is dedicated to building AI-first solutions that enhance customer engagement through various channels. This position involves solving complex engineering problems across distributed cloud services and applied AI while ensuring high standards of quality and security. The role requires collaboration with diverse engineering teams in an agile environment to deliver impactful business outcomes.

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python is preferred.
• Experience architecting and delivering large-scale, production cloud services.
• Demonstrated experience and expertise in WebSockets, gRPC, GitHub-based CI/CD workflows, and Azure Service Fabric.

• Define and drive the technical strategy for intelligent, globally distributed services that power Dynamics 365 Contact Center.
• Lead through influence, raise engineering standards, and partner across disciplines to deliver durable customer outcomes.
• Demonstrate strong end-to-end ownership for critical technical areas, from problem definition and architecture through implementation.
• Effectively manage multiple priorities and competing demands while maintaining high standards for quality and execution.
• Lead implementation of critical platform components, producing high-quality production code.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.