The Field Support Engineer role at Fauna Robotics involves hands-on technical problem-solving and operational ownership to support customers with Fauna robots in the field. This position requires diagnosing hardware and software issues and driving them to resolution independently. The engineer will collaborate with a cross-functional support team and work directly with technical customers, including engineers and researchers. The role also focuses on building and improving support infrastructure as the customer fleet grows.

• 4 years of experience in a technical support, applications engineering, systems engineering, or field engineering role, or equivalent hands-on experience working with robotic or electromechanical systems.
• Experience troubleshooting and debugging technical systems.
• Demonstrated ability to communicate complex technical concepts clearly to technical audiences, both verbally and in writing.
• Familiarity with hardware troubleshooting including mechanical assemblies, actuators, sensors, and electrical systems.
• Experience setting up or administering case management or ticketing systems.

• Serve as a primary technical point of contact for customer-reported issues with Fauna robots.
• Develop and maintain support infrastructure including ticketing/case management and knowledge base.
• Analyze and report on support metrics to identify trends and inform product improvements.
• Communicate field issues clearly to engineering and software teams.
• Create and maintain customer-facing and internal support documentation.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.