Rivian is seeking a highly organized and proactive EVOC Triage Engineer to join their Tempe team. This critical role involves rapidly triaging, tracking, and resolving fleet issues to enhance vehicle development and reliability. The position combines data analytics with hands-on vehicle diagnostics, requiring a deep understanding of electric vehicle systems. The engineer will work closely with test drivers, technicians, and engineering teams to ensure effective communication and problem resolution.

• A minimum of 5 years of hands-on experience in a fast-paced technical environment, preferably in automotive or aerospace.
• High proficiency in Jira for ticket creation, workflow management, and reporting.
• Strong understanding of complex vehicle systems, diagnostics, and architecture, with specific experience in Electric Vehicles being a major asset.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field.
• Must have a valid driver's license in the state of residence and be subject to continuous Motor Vehicle Record monitoring.

• Create driver tickets and assignments through JIRA and Slack to ensure drivers have vehicles for mileage accumulation.
• Act as the first line of defense for new vehicle issues by documenting, prioritizing, and assigning emerging problems using Jira.
• Collaborate with test drivers to gather detailed logs and qualitative feedback to strengthen issue reports.
• Create Rivian Concerns for any hardware issues and manage the logistics for failed components.
• Serve as the primary communication bridge between test drivers, the workshop/tech team, and supporting engineering groups.
• Proactively manage and prioritize the fleet schedule to ensure continuous and efficient testing.
• Oversee the deployment of Over-the-Air (OTA) software updates to the fleet.

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.