The role of a technical writer at Esri involves creating user assistance documentation and enablement materials for GIS software products. The writer will work closely with subject matter experts and the product development team to ensure that documentation meets user needs and adheres to Esri's style guidelines. This position requires a passion for writing and technology, as well as the ability to convey complex topics clearly. The technical writer will also support various user assistance materials, including help documentation, tutorials, and videos.

• 1+ years of professional experience in a similar position supporting similar responsibilities.
• Ability to learn and use software as a customer would to produce the deliverables based on the experience.
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively.
• Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment.
• Bachelor’s in GIS, English, journalism, technical writing, or a related field.

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows.
• Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and more.
• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release.
• Be part of a user assistance team to produce content that is consistent with the appropriate Esri style.
• Provide team member support in the form of functionality feedback and testing support to the product development team.
• Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and user assistance content deliver a great user experience.
• Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products.