The role involves joining a team of engineers focused on enhancing AI capabilities for enterprise system observability, particularly within ArcGIS systems. The position emphasizes defining observability solutions that monitor system health, performance, and usage. The team aims to incorporate AI-assisted operations, allowing administrators to interact with system telemetry using natural language. This role requires collaboration with software developers, UI/UX designers, and product users to ensure high-quality software development and user experience.

• 5+ years of experience in a similar position supporting similar responsibilities
• Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
• Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems
• Familiarity with traditional RDBMS systems, preferably PostgreSQL
• Familiarity with general server administration on Windows or Linux
• Strong communication and collaboration skills, working in a cross-functional environment
• Excellent problem solving and analytical skills
• Bachelor's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field

• Work with software developers to design, build, test, and release high quality software
• Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
• Research industry standards and specifications to translate requirements into software design
• Author Scrum user stories that define new feature capabilities to guide the software development process
• Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
• Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
• Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management
• Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations
• Design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations
• Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation
• Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
• Provide best practices, user documentation, demonstrations, and technical assistance for the product
• Work with automation engineers to design UI automation
• Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
• Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality