The Principal Engineer for Cognitive Computing Platform AI/ML Engineering will lead the development and support of a platform that enables natural language interactions with Fidelity. This role requires a strong background in both software engineering and machine learning, particularly in the area of Natural Language Processing. The candidate will work closely with data scientists to build and implement machine learning models while ensuring high-quality software delivery. The team focuses on creating engaging conversational experiences that empower customers in managing their finances.

• Demonstrated hands-on experience in software development and delivery cycle.
• Experience in architecting large scale systems.
• Proficiency in cloud technologies including Docker, Kubernetes, AWS, Azure, and GCP.
• Knowledge of NodeJS or Python.
• Experience with REST APIs.
• Background in building and evaluating Natural Language Processing related machine learning models.
• Familiarity with MLOps for automating machine learning model services refreshing cycle.
• Experience integrating machine learning model services with existing runtime conversation handling systems.
• Advanced education in computer science or data science or equivalent experience.
• Relevant experience in the financial services industry focused on IT solutions.

• Architect and lead teams to implement solutions for the Cognitive Computing Platform.
• Create intuitive and engaging conversational experiences for customers.
• Work with stakeholders to improve business outcomes through data analysis.
• Set architecture direction for omni-channel experiences using novel technologies.
• Implement scalable solutions on a scrum team benefiting multiple business units.
• Promote a developer culture of quality and sustainability through automation.
• Coach team members to achieve organizational goals.

• Fidelity offers competitive compensation, annual bonuses, retirement contributions, comprehensive healthcare coverage, parental leave, tuition assistance, wellness programs, and extensive professional development opportunities.