The CAPRES Technical Support Engineer (TSE) plays a crucial role in supporting complex semiconductor equipment in production environments. This position is part of the KLA Services team, which focuses on maximizing customer value through technical support and engineering solutions. The TSE will independently address technical issues that arise beyond first-line support, emphasizing equipment availability and minimizing downtime. Collaboration with Field Service and Engineering teams is essential to identify root causes and develop effective solutions.

• Bachelor’s degree with 2+ years of experience in engineering applications or equivalent education and experience.
• Hands-on experience with semiconductor equipment or complex automated systems.
• Demonstrated ability to troubleshoot complex systems involving electrical, mechanical, and software interfaces.
• Strong analytical and problem-solving skills to identify failures and determine corrective actions.
• Experience working directly with Field Service teams and customers.

• Serve as an Equipment Specialist and technical escalation point for Field Service Engineers and customers.
• Lead troubleshooting of complex semiconductor equipment and subsystem issues.
• Act as the technical lead during critical equipment issues, collaborating with teams in the U.S. and Denmark.
• Develop and implement Plans of Action for critical equipment issues.
• Document troubleshooting activities, technical findings, and corrective actions.
• Collaborate across international and cross-functional teams to resolve complex issues.
• Participate in specialized equipment and product training to maintain advanced technical expertise.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.