The software patch product engineer at Esri plays a strategic role in enhancing the patch process for ArcGIS Enterprise. This position involves collaborating with a global team to address customer issues and ensure system safety against vulnerabilities. The engineer will lead efforts in testing, verifying, and documenting patches and hotfixes while advocating for innovative processes. This role is essential for maintaining the quality and reliability of the software for millions of users worldwide.

• 2+ years of experience with ArcGIS Enterprise software
• Deep understanding of installing and configuring ArcGIS Enterprise components
• Excellent teamwork and communication skills
• Strong organizational skills with the ability to work on several projects simultaneously
• Bachelor’s in computer science, GIS, or related field

• Help modernize the patch process for ArcGIS Enterprise
• Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
• Complete initial confidence testing of patches and hotfixes
• Collaborate with fellow product engineers on the verification of accumulated issues
• Troubleshoot issues related to patches and hotfixes
• Communicate patch status to various stakeholders across the company
• Manage multiple patch and hotfix requests simultaneously
• Document internal processes for patch and hotfix development
• Create a system of record for the chronology of patch and hotfix releases
• Advocate for innovative new processes and tools that optimize patch delivery time