The Program Manager is responsible for managing the experiences of Analysts and Associates within the Banking sector. This role focuses on performance management, career development, employee engagement, and employee relations. The Program Manager will work closely with various stakeholders to ensure effective processes are in place for promotions, compensation, and career mobility. Additionally, the role involves partnering with HR and learning teams to enhance the onboarding and training of new talent.

• The ideal candidate will be a college graduate with 2-3 years of relevant experience.
• A desire to work in a service-oriented environment with a strong interest in Human Resources.
• Strong technical skills, including significant experience using Excel and PowerPoint.
• Ability to manipulate and manage large data sets.
• Strong communication, writing, and oral presentation skills.
• Flexibility to work some early morning and evening hours.

• Drive year-end performance management and compensation processes for Analysts and Associates.
• Manage compensation data and reporting for the franchises.
• Execute the promotion process for Analysts and Associates.
• Provide career coaching and support for internal mobility opportunities.
• Conduct exit interviews and manage attrition data.
• Engage with managers to impart best practices for developing junior talent.
• Partner with HR and legal teams to resolve employee relations issues.
• Collaborate with Early Career Learning teams to implement new hire induction training.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.