The ADC Engineer I position at AWS involves supporting the day-to-day operations of large-scale cloud systems for the U.S. Intelligence Community. The role requires a working knowledge of Linux, networking, and cloud services fundamentals, with an emphasis on troubleshooting and following established procedures. The team operates 24/7, necessitating shift work, including nights and weekends. Candidates must possess an active TS/SCI security clearance with polygraph.

• Associate's degree or above, or Cloud+ or GICSP or GSEC or SSCP certification.
• 1+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 3+ years of technical troubleshooting or similar experience.
• 1+ years of systems administration experience in Linux or Windows.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

• Provide front-line operations support for large-scale distributed systems on a 24/7 shift rotation.
• Monitor systems and alarms, and troubleshoot issues using established runbooks and procedures.
• Gather data on customer issues and escalate to senior engineers or service teams in a timely manner.
• Execute routine operational tasks and use existing automation and scripts to complete work accurately.
• Write and maintain simple scripts that automate repetitive tasks, with guidance and code review from senior engineers.
• Document troubleshooting steps, update runbooks, and share what you learn with the team.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.