The Information Technology Support Engineer I at Amazon is responsible for delivering reliable IT support across operations. This role involves troubleshooting and resolving hardware, software, and networking issues while implementing technical solutions. The team is dedicated to maintaining and improving technology that powers Amazon's facilities, focusing on automation and operational efficiency. Candidates should be self-starters who enjoy learning new technologies and collaborating with teammates.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate Windows, Mac, or Linux operating systems.
• 2+ years of experience maintaining a corporate network environment.
• High school diploma or equivalent.
• 2+ years of experience in computer networking.
• Experience supporting video conference and teleconference equipment.

• Troubleshoot and resolve hardware, software, networking, and operating system issues across various environments.
• Implement and maintain IT infrastructure, ensuring systems remain available and performant during production hours.
• Manage local IT projects by defining requirements, tracking progress, and coordinating with partner teams.
• Author and maintain knowledge base articles, operating procedures, and user documentation.
• Support continuous improvement by identifying process inefficiencies and automating tasks using scripting languages.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.