The Incident Response Program Manager will join the Trust and Integrity Protection (TrIP) Security Incident Response team at Microsoft. This role focuses on providing hands-on incident coordination and program management support to enhance the team's ability to respond to high-priority incidents. The successful candidate will work closely with various stakeholders to triage, investigate, and resolve incidents while ensuring compliance with regulatory and contractual requirements. Additionally, the role involves improving operational readiness and leveraging automation technologies.

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.
• Experience coordinating incident triage, containment, investigation, remediation, evidence collection, or post-incident reviews.
• Familiarity with incident and case-management platforms such as ServiceNow, or comparable systems.
• Strong written and verbal communication skills.

• Support timely containment of active or potential data exposure by gathering and validating necessary facts.
• Coordinate with various stakeholders to evaluate regulatory, contractual, and notification requirements.
• Triage reported events to determine scope, severity, ownership, and immediate response actions.
• Drive incidents through containment, investigation, remediation, and closure.
• Maintain complete and accurate incident records in approved case-management systems.
• Analyze operational data and case trends to identify opportunities for improvement.
• Establish effective working relationships with security, privacy, legal, and engineering teams.
• Participate in post-incident reviews and continuous-improvement activities.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.